Find commonly asked questions about all of our activities in one place!
Please select one of the headings or scroll down to see all of our FAQ’s.
Bookings
How do I book?
Aqualand
Our booking system has all of our dates and times for Aqualand. Bookings can be made online. We don’t recommend walk-ins, as we can’t guarantee availability.
Please complete everyone’s waiver before arriving on-site.
Swimming
You don’t need to pre-book for our swim sessions. Just bring your NOWCA band and arrive during one of our swim sessions. If you need to put credits on your band, our reception will open 15 minutes before the session starts. Tap in, and you’re good to go!
SUP
Our on-site SUP Club offers self-launch and structured lessons, ideal for beginners and professionals alike. For more information please contact Central SUP
How do I change my Aqualand booking?
To manage your booking, head to the booking system and login to your online account.
Next, select My Tickets. From here you can view and manage your upcoming bookings.
Select the booking you’d like to manage and select Edit Booking. From here, you can reschedule your booking and add or remove tickets.
Once you’ve made any changes, you can checkout and pay for any differences.
I want to cancel my booking
If you need to cancel a booking, you can contact our team, who will process your cancellation. Your booking will be issued as follows.
- 72 hours or more: You will receive a full refund within 3 – 5 working days.
- 72 – 24 hours: If you make any changes or cancel within this time frame, you will receive a gift card that is valid for 365 days. After that, the voucher will expire and cannot be extended.
- 24 hours or less: Bookings cannot be moved or cancelled within this period. This includes no-shows and members being removed from the activity on the day.
When should I arrive?
Aqualand
Please arrive 30 minutes before your activity to check in, get changed and have your briefing before your booked time.
Swimming
You can arrive anytime during our swim session times; please note that the last entry is 30 minutes before the end of the session.
I can't find the date I want
Our booking system shows availability in real time. If you can’t find the date and time you are looking for, it will likely be sold out or unavailable. Sadly, we don’t hold a reserve list either. Our team cannot reserve or book tickets over the phone on your behalf.
Do you offer Swimming Lessons?
We’ve teamed up with The Outdoor Swimming Company to offer various swimming lessons, including introductory courses for first-time beginners in open water swimming. These courses are designed to ensure safety and proper acclimatisation.
We also offer specific events like swim and yoga retreats and much more! You can visit our swimming page for more details on our swimming offerings.
What if I am late for my session?
We are not responsible for your journey or traffic, which can be very busy during weekends and bank holidays. Unfortunately, we cannot guarantee admission if you miss your safety briefing. We will try our best to help you, but we cannot be held responsible for late arrivals.
How do I make a group booking?
Group bookings can be made via our booking system or by visiting our groups page. Our team will be happy to assist you during this process and give you the best advice.
What happens if there are adverse weather conditions when I am booked in for a session?
In the event of lightning or other major weather occurrences, we will ask everyone in the lake to leave to ensure everyone’s safety.
The most likely reason we would be unable to operate is high winds. In such cases, we will endeavour to give you as much notice as possible. Initially, we will attempt to move your booking or provide you with a voucher to use on a different date.
How do I book a bungee jump?
This activity is run by UK Bungee Club. Sadly, our team can’t help you with these enquiries. However, you can contact UK Bungee Club for more help.
Aqualand
What do I need to bring with me?
For all of our activities, you need to bring the following:
- Swimming Costume ( we encourage customers to put this on before arrival)
- Towel
- Warm Clothes
- Wooly hat (for cold days)
Can I bring my GoPro?
Yes, you can capture your exciting experience on a Go-Pro however, this must be mounted in the chest mount position and be placed under your buoyancy aid.
What do you offer for birthday parties?
Make your big day memorable with us! Aqualand is the perfect place to hold your next birthday party. Why not extend your visit and hang out in our Party Huts after your adventure? Find out more information on our Groups page
Can I wear footwear on the park?
Here at Cliff Lakes, we don’t like to surprise customers with hidden charges, so Aqua Socks are included free of charge in every booking.
We ask that all participants wear them as they reduce the risk of injury. We don’t allow trainers or other footwear on the park.
Do you have Lifeguards?
We have plenty of lifeguards on the park during your visit to keep everyone safe. All of our Lifeguards hold the RLSS Open Water Lifeguard qualification. In addition, our team also hold the RLSS Aqua Park module.
Wetsuits
Here at Cliff Lakes, we don’t like to surprise customers with hidden charges, so wetsuit hire is included free of charge in every booking.
We encourage the use of wetsuits as it will lower the risk of friction burns, provide protection from the sun, and keep you warm.
While wetsuit hire is included in your booking price, you can bring your wetsuit!
Parental Supervision
Guests wanting to participate in Aqualand must meet the following admission criteria:
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All participants must be 6 years and above.
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All participants must be 1.10m or taller.
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An adult must accompany participants aged 7 years and under in the ratio of 1:3.
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Participants aged 8 – 15 years must have an adult in the spectator’s area.
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Participants must be able to swim 25 meters unaided and be confident in the water.
Gift Cards
My gift card doesn't work
Please ensure you enter your gift card number, not your booking ID. You can find your gift card number by:
- Open your gift card email and click view gift card.
- This will take you to your online gift card, where you can see how much money is on the gift card, the expiry and include your gift card number (located below the QR code).
To use your gift card, go to our website, choose your session, date, and time, and enter your unique code in the ‘redeem voucher’ box at checkout.
If you are having trouble redeeming your gift card, please email us at [email protected] so that we can help you out.
How long is my gift card valid for?
Our gift cards are valid for an entire year from purchase.
Can I get a refund on my gift card?
The gift card purchaser is eligible for a refund within the 14-day cooling-off period from the purchase date, provided the gift card has not been used.
Outside of this 14-day cooling-off period, gift cards are non-refundable.
Can I extend my gift card?
Our gift vouchers are valid for an entire year from purchase, so we cannot extend them beyond the current expiry date. We issue many gift cards each year, so extending them would create a significant workload for our business.
It’s worth noting that the expiry date only refers to the booking deadline. The actual date of your session can be after that date.
If you cannot use the voucher, you can book a session for someone else, or you can redeem it in our cafe.
How do I redeem my gift voucher?
To use your gift voucher, go to our website, choose your session, date, and time, and enter your unique code in the ‘redeem voucher’ box at checkout.
If you are having trouble redeeming your gift card, please email us at [email protected] so that we can help you out.
Whose name do I enter when buying the gift card?
When you complete the order at checkout, please fill out your details as the booking holder in the Your Details section.
Further down in the checkout, you can include the name of the person to whom you will give the card. You can also enter their email, write or record a message, and choose when to send it.
If you choose to email it to yourself, you will receive two emails, the order confirmation and the gift card email.
What happens if I don't spend all the money on my gift card?
Any unspent credit on your gift card will remain on the voucher until you use it.
To redeem the remaining amount, enter the original voucher code.
The gift card will retain the same expiration date as the date of purchase.
To check the balance on the voucher, visit the original email and select “View My Gift Card.” This will direct you to an online page showing the current value and expiry date.
General
Can I walk my dog around the lake?
Yes, you can walk your dogs around the lake. Parking is charged at the following rate:
- Up to 3 hours – £3.00
- Up to 6 hours – £5.00
- Up to 24 hours – £10.00
Be sure to head to the pay station before exiting. ANPR is in operation, and parking is enforced by LPS
Where can I leave my belongings?
We have lockers available for £3 per lock. Place all your items in the locker, and you won’t need to worry about leaving them anywhere! Once you have purchased a padlock, it is yours to keep. Make sure to keep it safe for your next visit!
Do you have showers?
Yes, we have eco-friendly showers that you can rinse off after you exit the lake. Please note that these are cold showers; no soap or shampoo is allowed.
What are your opening & closing times?
Opening times can vary, head over to our booking system for more information.
Are dogs allowed on site?
Yes, we welcome well-behaved dogs in the spectator’s area as long as they are on a lead. All we ask is that you are respectful to other customers and make sure you clean up your dog’s mess.
Is the water safe to swim in in?
Rest assured that we take our water quality very seriously. We have several control measures to maintain it to the highest standards! As part of our general operation, we sample our water each month for coliforms, E. coli, Intestinal Enterococci, and Cyanobacteria.
While we can’t eliminate the risk of infections and diseases in open water, we would encourage all guests to do the following:
- Wear appropriate footwear around site to prevent foot injuries.
- Cover any cuts with a waterproof dressing.
- Avoid swallowing the water.
- After the activity, rinse down using our eco-friendly showers.
- Wash your hands with soap and fresh water, especially before eating or drinking.
- Take a shower or wash thoroughly when you get home.
Is the water cold?
Our lake isn’t heated; you can check our water temperature on our social media feeds. Rest assured, it is a very active experience, so people only notice the cold when they first get in the water.
Our Facilities
Where are your accessible toilets located?
Our accessible toilets can be found in the main clubhouse. Head to reception or the Blu Water Parlour; our team will gladly help.
Where are the toilets located?
Our toilets can be found on the outside of the clubhouse near our reception area.
Where are your changing rooms?
Our changing rooms can be found on the lakeside.
Do you have any lockers?
Yes, we have lockers on-site. These can be found near to the changing rooms. You can buy a padlock from reception for £3 or bring your own.
Finding Us
Arriving Via Car
Our address is:
Kingsbury Watersport Limited
Tamworth Road
Cliff,
B78 2DL
What3Word: ///gliders.tilt.exhaling
How much is car parking?
If you’re booked on an activity, then there is no charge; just enter your registration when checking in at reception.
If you aren’t booked on an activty, then parking is charged at the following rate:
- Up to 3 hours – £3.00
- Up to 6 hours – £5.00
- Up to 24 hours – £10.00
Be sure to head to the pay station before exiting. ANPR is in operation, and parking is enforced by LPS
Arriving Via Bus
You can reach us via route 76 & 76B, which Diamond Bus operates.
Where is the nearest train station?
The nearest train station is Wilnecote Train Station, which is a 7-minute drive from our site. Alternatively, Tamworth train station is a 12-minute drive away.
Food & Drink
Do you have food on-site?
Yes, our Food Bar serves a selection of food, including burgers, hot dogs, baguettes, and chips. For more information, visit our Food & Drinks page.
We also cater to groups and birthday parties after their sessions. For more information, visit our Groups page.
Can I bring a picnic or have a BBQ?
No. We don’t allow picnics or BBQs. Cliff Lakes is private land and to protect our local nature and general cleanliness of the site, we ask that all food must be purchased from a Cliff Lakes food and beverage outlet and consumed in our designated areas.
Do you serve alcohol?
Yes, we have a fully licensed bar on site. Our bar is only open during activity hours.
Do you offer food suitable for people with specific dietary requirements?
Yes, we have a limited offering of gluten-free options, products suitable for vegetarians and guests with a halal diet. To view our catering options, please visit our Food & Drinks page
Do you offer any Halal food options?
Yes, our food is Halal.
Filming & Photography
Can I take photos during my visit?
Of course, you are welcome to take photos of your entire visit. Make sure to tag us in your posts!
Can I film/record during my visit?
Of course you can film/ record during your visit. When participating in Aqualand, your recording device must be in a chest mount position. Devices can’t be handheld or mounted in any other position.
